At Frankmun, your satisfaction is our top priority. We strive to provide high-quality skincare products and a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your confidence and peace of mind.
Easy, Free Returns and Exchanges
- You may return or exchange any eligible product within 30 days of receiving your order.
- Returns and exchanges are processed without any restocking or return fees.
Shipping Costs for Returns and Exchanges
- For returns due to product defects, damage, or incorrect items, we cover the return shipping costs.
- For returns based on change of mind or personal preference, the customer is responsible for return shipping fees.
How to Initiate a Return or Exchange
- Please contact our customer service team at [email protected] or call us at +1 (562) 247-6286 within 30 days of delivery to start the return or exchange process.
- Provide your order number and reason for the return or exchange to help us assist you promptly.
Refund Process
- Once your returned item is received and inspected, we will notify you via email about the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5-7 business days.
Important Notes
- Products must be returned in their original packaging and in unused condition, except in cases of defects or errors on our part.
- Some hygiene-related products may be non-returnable for safety reasons; please check product details for specific return eligibility.
Contact Us
If you have any questions about our return and refund policy, please reach out to us:
- Email: [email protected]
- Phone: +1 (562) 247-6286
Thank you for choosing Frankmun. We value your trust and are here to support you every step of the way.